Store and Delivery Policy (Online Store)

Version 2.4. Effective from 18 October 2026. This policy forms part of our Terms of Service. If you are a consumer, nothing in it affects your statutory rights.

Who You Are Buying From

Our online store is run by Tiny Build Electrics Ltd, an Authorised Victron Energy Installer & Dealer. Our workshop is at Workshop 1, Moss Howe Farm, Witherslack, Cumbria, LA11 6SA. You can reach us at [email protected], on 01539 761 467 or on WhatsApp at +44 1539 761467.

Prices and Payment

All prices are in pounds sterling and include VAT where applicable. Delivery charges are shown at checkout before you pay. Card payments are processed securely by Stripe; we never see or store your full card details. If an item is listed at an obviously incorrect price or description because of an error, we may decline the order and refund you in full (Terms of Service, Section 3).

Stock and Orders

Stock levels shown on our website are indicative and can change quickly. If you need an item by a particular date, please email [email protected] before ordering. An order confirmation email confirms we have received your order; it is not acceptance (Terms of Service, Section 3). If an item becomes unavailable after you order, we will tell you and offer an alternative, a later delivery, or a refund for that item.

Ready-built system panels made or configured to order take longer to prepare, and we will tell you the expected timescale when you order. Panels built or configured to order for you cannot be cancelled for a change of mind (see our Returns Policy, A6).

Dispatch and Delivery

In-stock items are usually dispatched within 1 Working Day of payment, and often the same day. We aim to dispatch every in-stock order within 3 Working Days. Working Days are Monday to Friday, excluding bank holidays, so an order paid at the weekend is usually dispatched on the Monday. If an item is out of stock or on back order, we will tell you the expected date before we dispatch it, and you can choose to wait, change the item or have a refund for it. Larger orders may arrive in more than one delivery, and goods may be sent from our workshop or from our UK warehouse partners, always as a Tiny Build Electrics order. We will email you when each delivery is dispatched, with tracking and a list of what is in it.

  • Parcels are sent by tracked courier: usually FedEx, or Royal Mail for small, light items. At checkout you can leave a safe place for a courier parcel. If you do, a parcel left in that place in line with your instructions counts as delivered to you.
  • Heavy or bulky items (for example, larger lithium batteries and solar panels) are sent on a tracked pallet with Pallex. Pallets usually arrive 2 to 3 Working Days after dispatch; allow longer for islands, the Scottish Highlands and other remote areas.
  • Pallets are delivered to the kerbside. The driver lowers the pallet from the lorry on a tail-lift and leaves it at the nearest safe, flat and firm spot at the kerbside. Drivers cannot take pallets onto gravel, up steep slopes or along private driveways, or into gardens or buildings, so please have someone at the address to sign for the delivery and to move the goods.
  • Access. Pallets come on a large lorry. When you order, please tell us about anything that could stop it reaching you, such as narrow lanes, weight or height limits, parking restrictions or a long access track.
  • Delivery day and time slot. Please give a mobile number at checkout so Pallex can send you tracking updates and a delivery time slot on the day. If you need delivery on a particular day, contact us as soon as you have ordered and we will ask for a booked-in delivery where one can be arranged.
  • The wooden pallet is part of the packaging and is not taken away. The safe place option is not available for pallet deliveries.
  • The delivery method and charge are worked out automatically at checkout from the items in your basket and your delivery address.
  • Lithium batteries and pallet deliveries may need a signature.

Delivery times are estimates. If you are a consumer and your order does not arrive within the agreed time (or 30 days if none was agreed), your rights under the Consumer Rights Act 2015 apply. Once an order has been dispatched, you can use the tracking link to manage the delivery where the carrier allows it, or contact us and we will help.

Checking Your Delivery

Please check your order against your dispatch email as soon as it arrives. Any missing, incorrect or damaged items must be reported to us by 5pm (UK time) on the next working day after delivery (Monday to Friday, excluding bank holidays). Please report visible transit damage the same day where practicable, with photographs of the packaging before unpacking. See Delivery, Inspection and Shortages (Terms of Service, Section 6A).

Refused or Undeliverable Parcels

If a parcel or pallet is refused or cannot be delivered because of an incorrect address or no one being available after the carrier’s attempts, we may deduct the outbound and return delivery costs from any refund, subject to your statutory rights.

Customers Outside the UK

Our online store delivers to UK addresses. If you are outside the UK, we can still help: contact us for a quote for kits and materials, wiring diagrams, technical support, access to our WhatsApp community and remote commissioning. We do not carry out installations outside the UK. For deliveries outside Great Britain, any customs duties, import taxes or charges are your responsibility, and you are responsible for having the kit fitted by a competent installer in line with local rules (Terms of Service, Section 6.6).

Installations

Items bought from our online store are supplied for you or your own installer to fit. Our installation service is separate: it is supply-and-fit only, quoted as one all-in price, and we do not fit parts or kit supplied by customers (Terms of Service, Sections 8 and 14).

Returns

See our Returns Policy. If you are a consumer, you can usually cancel an online order within 14 days of receiving it.