Terms of Service

These Terms of Service govern the supply of goods and services by Tiny Build Electrics Ltd (“we”, “us”, “our”), a company registered in England and Wales, company number 13337413, registered office Arena Offices, 100 Berkshire Place, Winnersh, Berkshire, RG41 5RD. By placing an order, booking a consultation, or accepting a quotation for any service we offer, you (“the Customer”, “you”, “your”, “yourself”) agree to these terms. These terms apply together with our Returns Policy, Store Policy, and Privacy Policy, which form part of the agreement between you and us.

1. Definitions

• “Goods” means any products sold by Tiny Build Electrics, including kits, components, and materials.
• “Services” means any consultation, design, installation, or inspection work carried out by Tiny Build Electrics.
• “Project” means the vehicle, cabin, or other application for which the Goods and/or Services are being supplied, designed, or installed.
• “Contract” means the agreement between Tiny Build Electrics and the Customer for the supply of Goods or Services.
• “Bespoke Work” means any mounting boards, wiring layouts, cut cable, or modification made specifically for the Customer’s Project or specification.
• “Pre-Fabricated System Panel” means a wiring or system panel supplied by us as a standalone product — standard (available via our webstore) or Bespoke — for the Customer to install themselves. This is distinct from a Project where we design and install a complete electrical system, which is not treated as a Pre-Fabricated System Panel regardless of similarity in components or processes used.

2. Customer Responsibilities

You are responsible for providing accurate, complete, and timely information regarding your requirements. This includes (but is not limited to) furniture layouts, worktop heights, cabinet positions, clearance requirements, and any specific dimensional constraints.

We will rely on the information you provide. Tiny Build Electrics accepts no liability for issues arising from missing, incomplete, inaccurate, or late information supplied by you.

Any specific instructions, dimensions, or requirements must be confirmed in writing (email is acceptable). Verbal discussions or on-site instructions are not binding unless confirmed in writing by us.

3. Quotations & Variations

All quotations are valid for 30 days unless otherwise stated.

Any additional work not included in the original quotation will be charged separately and must be agreed in writing before being carried out.

Our receipt of your order, or an automatic order confirmation email, does not by itself constitute our acceptance of that order. We reserve the right to decline or cancel an order at our discretion before work begins or Goods are dispatched, for example where an item is mispriced or incorrectly described due to a typographical or data error.

4. Bespoke & Custom Work

Any mounting boards, wiring layouts, or modifications made specifically for your Project are considered Bespoke Work.

We reserve the right to refuse returns or refunds on Bespoke Work once it has been manufactured and/or installed, except where the Goods or Services are faulty or not as described, in which case your statutory rights apply.

5. Acceptance of Work (Installation Services)

A. Acceptance Process

Upon collection or handover of the Project, or completion of installation work carried out on-site, you are deemed to have accepted the installation unless you notify us in writing of any issues within 48 hours.

Once the Project has been collected, handed over, or the work has been signed off, the installation is considered complete and accepted.

We will take dated photographs of the Project on arrival and prior to commencing work, and again on completion. Where you raise a damage claim, we may rely on this record as evidence of the Project’s condition at the relevant times. Any claim that damage occurred while the Project was in our care must be supported by evidence (such as photographs, timestamps, or an independent report) and notified within the 48-hour window above; we reserve the right to decline claims raised outside this window or unsupported by evidence.

B. Damage We Cause

Where we cause damage to your Project through our negligence during the course of our work, we will repair or make good that damage at our own cost, or otherwise compensate you for it, in line with Section 13 (Limitation of Liability). Any such damage should be raised with us as soon as reasonably possible after it becomes apparent, so we can inspect it and agree next steps.

C. Damage Not Attributable to Us

We are not liable for damage that:

• was present on the Project before we began work, whether or not noted on our arrival record;
• results from a pre-existing fault, wear, or defect in the vehicle, structure, or its systems;
• was caused by you, a third party, or a third-party component, in accordance with Section 8; or
• arises after the Project has been collected, handed over, or signed off in accordance with subsection A.

6. Online Store / Pre-Fabricated System Panels

This section applies to Goods purchased through our online store and to Pre-Fabricated System Panels (standard or Bespoke) supplied by us as a standalone product for you to install yourself, as defined in Section 1.

Goods are accepted by you upon signing for delivery.

Risk in the Goods passes to you upon delivery or collection. Title to the Goods remains with us until payment has been received in full.

Workmanship on Pre-Fabricated System Panels is covered by our Workmanship Warranty under Section 10. Constituent components remain covered by the Manufacturer’s Warranty under Section 9.

7. Consultancy & Advice

Any advice given during consultations or via email/WhatsApp/video call is provided in good faith based on the information available at the time.

We limit our liability for advice given. You remain responsible for verifying the suitability of any advice or designs for your specific application.

We do not provide formal written system design reports or certification of designs unless separately agreed in writing.

8. Customer-Supplied Parts & Third-Party Modifications

We do not accept liability for any issues arising from parts supplied by you or modifications carried out by third parties.

We actively discourage the use of customer-supplied parts or third-party modifications on systems we install or supply.

Where we have issued an EICR or other inspection/certification report for a system, that report reflects the condition of the system only at the time of inspection, assessed against BS 7671 (the standard governing fixed electrical installations). Any modification, addition, or repair carried out after the report is issued, whether by you, a third party, or using customer-supplied parts, means the report no longer reflects the current condition of the system and cannot be relied upon, in line with standard practice for EICRs generally. We accept no liability for any reliance placed on a report following such a modification.

If you let us know a modification has taken place, we will advise you to have the system re-inspected; responsibility for arranging and obtaining a valid report otherwise rests with you.

9. Manufacturer’s Warranty

Where Goods are covered by a manufacturer’s warranty, we will assist you in making a warranty claim, but the final decision on any warranty claim rests with the manufacturer. This does not affect your statutory rights against us as the retailer.

10. Workmanship Warranty

We warrant our installation workmanship for a period of 12 months from the date the Project is collected, handed over, or signed off under Section 5A. If a fault arises within this period as a result of defective workmanship on our part, we will repair it at no cost to you.

Where we supply a Pre-Fabricated System Panel as a standalone product for you to install yourself, our Workmanship Warranty instead covers the wiring and assembly workmanship carried out on the panel prior to dispatch. It does not cover installation of the panel into your Project, as this is carried out by you, not us. For Bespoke System Panels, the mounting board or other custom-fabricated components are excluded from this warranty.

Constituent electrical components (e.g. batteries, inverters, chargers) remain covered by the Manufacturer’s Warranty under Section 9.

This warranty does not cover:

• normal wear and tear;
• damage, misuse, or modification occurring after handover, whether carried out by the Customer or a third party;
• faults caused by customer-supplied parts, customer modifications, or third-party modifications (see Section 8); or
• issues arising from a Project condition, fault, or component we were not responsible for installing.

Where a failure is catastrophic and the cause cannot be clearly determined, we will work with you and, where relevant, the manufacturer to establish liability before repair costs are agreed.

To make a claim under this warranty, you must notify us in writing and, where reasonably necessary, make the Project available to us for inspection. This warranty is in addition to, and does not affect, your statutory rights.

11. Payment

Payment is due as per the terms stated on the quotation or invoice.

We reserve the right to withhold release of the Project or other completed work until payment has been received in full.

12. Delays Outside Our Control (Force Majeure)

We will not be liable for any delay or failure to perform our obligations where this is caused by circumstances beyond our reasonable control, including but not limited to supplier or courier delays, extreme weather, or industrial action. Where such a delay occurs, we will let you know as soon as reasonably possible and take reasonable steps to minimise its effect.

13. Limitation of Liability

Our total liability for any single claim arising from loss of or damage to your Project or other property, caused by our negligence, is limited to the value of the Goods or Services supplied for that Project / £[   ], whichever is greater — reflecting our public liability insurance cover. Where damage is caused as described in Section 5B, we will repair or make good that damage, or compensate you for it, up to this limit.

We are not liable for indirect, consequential, or special losses, including loss of profits, loss of business, or loss of data.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under English law. Your statutory rights are not affected by these terms.

14. Complaints Procedure

We are committed to providing high-quality work and excellent customer service. If you are unhappy with any aspect of our service, please follow the process below:

Stage 1 – Raising a Complaint

Please submit your complaint in writing to [email protected].

Your complaint should clearly state the nature of the issue and the outcome you are seeking.

Stage 2 – Acknowledgement & Investigation

We will acknowledge your complaint within 2 working days.

We will investigate the matter and aim to provide a written response within 10 working days.

Stage 3 – Formal Review

If you are not satisfied with our initial response, you may request a formal review in writing.

We will carry out a full review and provide a final written response within a further 10 working days.

Stage 4 – Escalation

If you remain dissatisfied after our formal process, you may refer the matter to:

• The Dispute Resolution Ombudsman
• The NICEIC (if applicable)
• Or pursue the matter through the courts

Your statutory rights are not affected by this procedure.

15. Website Use

By placing an order or booking through our website, you confirm that you are at least 16 years of age and legally capable of entering into a binding contract, and that any personal information you provide to us is true, accurate, current, and complete. You agree not to impersonate any other person or entity, or use a name you are not authorised to use.

Our website, including its design, layout, text, images, and graphics, is owned by or licensed to us. You may not reproduce any part of it without our prior written agreement. Unauthorised use of our website may give rise to a claim for damages.

16. Severability

If any provision of these terms is found by a court or regulator to be invalid or unenforceable, that provision will be removed and the remaining provisions will continue in full force and effect.

17. Entire Agreement

These terms, together with our Returns Policy, Store Policy, and Privacy Policy, constitute the entire agreement between you and us in relation to their subject matter, and supersede any prior agreement, understanding, or arrangement between us, whether oral or in writing.

18. Governing Law

These terms are governed by the laws of England and Wales, and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.